Return & Refund Policy

Returns & Exchanges

• As each piece is handcrafted for you, we do not accept returns or exchanges unless the product is defective or damaged upon delivery.
  

• Eligible requests must be raised within 10 days from the date of delivery by emailing support@silklotus.com with your order ID, photographs of the defect, and details.
  

• Items must be unworn, unwashed, and in original condition with tags intact for return eligibility.
  

Refunds

• Upon approval of your return request, you may choose between:
  

• A replacement of the defective product (subject to availability), or
  

• A full refund to your original mode of payment.
  

• Refunds are processed within 7–10 business days after we receive and inspect the returned product.
  

Shipping charges are non-refundable.