Privacy Policy

At Silk Lotus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website: www.thesilklotus.com.

1. Information We Collect

• Personal Information: Name, email, phone number, billing/shipping address when you place an order or subscribe.
  

• Payment Information: Processed securely by our payment partners. We do not store your card, UPI, or banking details.
  

• Technical Data: IP address, browser type, cookies, and site usage for analytics and service improvement.
  
  

2. How We Use Your Data

• To process and deliver your orders.
  

• To provide updates on shipping, returns, and customer support.
  

• To send promotional communications (only if you opt-in).
  

• To comply with legal obligations and prevent fraud.
  
  

3. Sharing of Information

We do not sell your personal data. Information may only be shared with:

• Trusted service providers (payment gateways, shipping partners, analytics tools).
  

• Legal/regulatory authorities, if required by law.
  
  

4. Data Security

We adopt industry-standard encryption and safeguards. While we strive for 100% security, no online method is foolproof.

5. Your Rights

You may request access, correction, or deletion of your data, or unsubscribe from marketing emails at any time by writing to us at support@silklotus.com.